House Rules

Before you request a booking, please read through our house rules.

Check-in & Check-out

  • Pet drop off and pick up any time between 8am-5pm including weeekends.
  • Closed Good Friday, Christmas Day, Boxing Day only.

Age Limits

  • The minimum age is 20 weeks old.
  • Our maximum age is 12 years old for new dogs. No maximum age limit applies for cats.


  • Dogs are taken out for exercise at least twice per day
  • Dogs are not mixed together for safety reasons, unless they are members of the same family.


  • Rates are charged on a calendar-day basis ie. 1 overnight stay is considered 2 days.
  • Minimum 2 day charge (1 overnight stay)
  • Pets staying for 3 days or longer will not be charged for the final day if collected between 8am – 10am.
  • During school holiday periods, a small surcharge applies:
    • Dogs $2 extra per day
    • Cats $1 extra per day
  • We accept payments by Cash, EFTPOS, MasterCard and VISA. Unfortunately AMEX or Diners cards are not accepted.


  • You don’t need to bring anything. We provide all bedding, toys and food.
  • You are welcome to bring your pet’s belongings at your own risk.
  • Your pet will not share an enclosure with any non-family animals.
  • Pets from the same family may share an enclosure.
  • In hot weather, dogs are cooled with a kennel-wide sprinkler system. In cooler weather, dogs are provided with blankets, sheepskins and coats.
  • The cattery is fully air conditioned.
  • Our dog enclosures have indoor and outdoor access so your dog has the freedom to move about.  Dogs sleep indoors at night.
  • All dogs are taken out of their enclosure for daily exercise.
  • Cats have the option to leave their enclosure, but often choose to stay indoors.

Medication & Health Care

  • We can provide medication for your pet at no extra charge.
  • Diabetic dogs and cats cannot be accommodated at our facility.
  • Make sure all medications are provided and clearly labelled.
  • If your pet becomes sick or injured during their stay, we will attempt to contact you and/or your nominated Veterinarian.
  • In case of emergency, we will contact our local Veterinarian or Animal Emergency centre.

Vaccinations, Fleas and Worming

  • All pets must be vaccinated within the last 12 months. It’s preferable that vaccinations are given at least 2 weeks prior to the boarding start date.
  • Vaccination cards must be presented when checking your pet in for boarding.
  • Dogs require a minimum of a C5 vaccination
  • Cats require an F3 vaccination
  • Flea and worming treatments are recommended prior to entering the kennels or cattery, but not required.

Booking Request

Please note, this is a booking request only. A member of the TreeTops Boarding Kennel team will be in touch shortly to confirm your booking.

    First Name

    Last Name



    Number of dogs

    Number of cats

    Your message

    Drop-off date

    Pickup date

    How did you hear about us?